FAQs


How long will it take for my order to be shipped/arrive?

Orders are sent out once or twice a week. We ship from Virginia and packages under 1lb are shipped as First Class mail via USPS. Domestic orders typically take 5 business days to arrive, whereas international orders vary depending on the country (expect around 1-2 month).

For more information check out our shipping policy here. 

 

How do I track my order?

For more information check out our shipping policy here. 

 

Do you offer refunds or cancellations? 

Please check out our refund policy here. 

 

Keychain/Standee/pin looks scratched or foggy? 

All acrylic based merchandise has a clear protective peel overtop that needs to be peeled off. More often than not, it is just the protective peel that is scratched and the art underneath is in pristine condition.   

 

Are you going to any conventions?

Yes, we do attend many conventions across the United States. You can check out the convention schedule here. Or sign up for our newsletter for updates! 

 

Do you take commissions?

Captain Juuter: Not often now. Follow my social media for notifications on when I ever do open them!

Chumaruko: commissions will likely open up in the near future. Follow my socials to catch them on sale!   


Have more questions? Contact us at Shiocube@gmail.com